Personal Digital Banking
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If you accessed your accounts through Personal Online Banking at Pacific Premier Bank, you will now access your accounts through Columbia’s Personal Online Banking system. To login you will need your:
Unless you were notified, your user ID and password have not changed. If you need assistance, please contact Customer Care Support Center at 1-866-486-7782. |
Key Changes to Services
These are the changes you need to know about to ensure a smooth transition.
Zelle®
You will be un-enrolled and will need to re-enroll with Columbia Bank.
Recurring and Scheduled Transfers
You will need to re-establish these beginning January 26, 2026.
Card Alerts
You will need to re-establish these beginning February 9, 2026.
Quicken/QuickBooks
Activity must be downloaded prior to 5:00pm PT on January 23, 2026, and reconnected following the transition.
External Transfers
You will need to re-establish these beginning January 26, 2026.
Alerts
You will need to re-establish these beginning January 26, 2026.
Card Controls
You will need to re-establish these beginning February 9, 2026.
eStatements
Requires re-enrollment.
Mobile App
You will need to download the Columbia Mobile app.
Nicknames
You will need to re-establish these beginning January 26, 2026.
eBills
You will need to re-establish these beginning January 26, 2026.
Personal Bill Pay
Will automatically transition over with limited changes or actions.
SMS Text Banking
Will be discontinued. Consider downloading the Columbia Mobile app for access to your accounts.
First-Time Login
Login to Columbia’s Personal Online Banking beginning January 26, 2026.
Training Resources
View FAQs and user guides to help you with Columbia’s Personal digital banking system and services.
Services & Support
We are here to help you throughout the transition.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
