Personal
Your personal digital services have changed.
Understand Your New Accounts & Services
Personal Account Transition Charts
Learn the details and features of your new Columbia Bank personal accounts.
Personal Accounts and Services Details
Find out more details about the transition of your accounts, debit and credit cards, checks, loans, and other services.
Key Transition Details & Checklist
This list of items is designed to help ensure you are prepared for the transition. Review the following information and actions you may need to take regarding changes to your accounts, services, cards and online banking services to ensure you are prepared for the transition on January 26, 2026.
All Clients
Review and complete the following items prior to January 23, 2026:
Review your new account details
Account numbers remain the same; however your account details and benefits are changing. Learn more.
Continue to use your Pacific Premier Bank debit card
Debit Cards will continue to work without interruption. You will be reissued a Columbia Bank debit card after January 26, 2026. Learn more.
Continue to use your Pacific Premier Bank checks
Checks will continue to process as usual. Continue using your current Pacific Premier Bank checks until they run out. Learn more.
Note the new routing number, effective January 26, 2026
The routing number will change to 123205054 effective January 26, 2026. However, items with the former Pacific Premier Bank routing number will continue to be routed and processed without interruption. Learn more.
Save the Columbia Bank Customer Care Support Center contact information
Begin using this number effective January 26, 2026:
1-866-486-7782
7:00 a.m.- 6:00 p.m. PT Monday-Friday
8:00 a.m.-5:00 p.m. PT Saturday and Sunday
Live chat will also be available within Personal Online Banking when clicking on the chat icon.
Save the Columbia Bank Telephone Banking contact information
Call 1-888-678-7800, and select option 2 for Telephone Banking
Available 24/7 starting January 26, 2026, at 8:00 a.m. PT.
All Personal Online Banking Clients
Review and complete the following items prior to January 23, 2026:
Ensure your phone number is accurate in Pacific Premier’s Personal Online Banking system
Please make sure we have your current phone number in the Pacific Premier Personal Online Banking system today. During your first login to Columbia’s Personal Online Banking system, we will send a Secure Access Code (SAC) to the phone number we have on file as an added security measure. If you cannot receive the SAC, you will be required to call Columbia’s Customer Care Support Center for assistance.
Note your current Pacific Premier Personal Online Banking username and password
You will need your existing username and password to log into Columbia’s Personal Online Banking for the first time, beginning January 26. If you don’t know your current username or password, please recover or reset them before January 23, 2026 and save them. Do this by selecting “Need Help?” from the Online Banking Login box on ppbi.com. Learn more.
Note any recurring and future scheduled transfers set up in Pacific Premier Personal Online Banking
Recurring transfers set up through Pacific Premier Personal Online Banking between existing Pacific Premier accounts or with accounts at other financial institutions that you own will need to be set up again in Columbia’s Personal Online Banking system beginning January 26, 2026. Learn more.
Make alternate arrangements for transfers that are scheduled to occur between Friday, January 23 and Monday, January 26, 2026
These payments will not process during the transition weekend.
Backup your Quicken or QuickBooks data and complete a final transaction download by 5:00 p.m. PT on January 23, 2026
This ensures your data is current when reconnecting Quicken or QuickBooks to Columbia’s Personal Online Banking using their web-based services after January 26, 2026. It’s important to note that Direct Connect will no longer be available. Learn more.
Save contacts within Zelle®
You will need to re-enroll in Zelle® and add your contacts through Columbia’s Personal Online Banking. Zelle® also offers a convenient way to do this through your device’s contact list. Learn more.
You will need to re-enroll in eStatements
As part of your first login to Columbia’s Personal Online Banking system, you will need to re-enroll in eStatements. Learn more.
Note any alerts you have established in Pacific Premier Personal Online Banking
You will need to re-establish them in Columbia’s Personal Online Banking system after January 26, 2026. Learn more.
Note any card alerts or card controls you have established in Pacific Premier Personal Online Banking
You will need to re-establish them in Columbia’s Personal Online Banking system after January 26, 2026. Learn more.
Note any nicknames you have established in Pacific Premier Personal Online Banking
You will need to recreate them in Columbia’s Personal Online Banking system after January 26, 2026. Learn more.
Follow the first-time login instructions
You will receive first-time login instructions in the mail by January 20, 2026. You can also find them by visiting this page. Follow these to guide you through your first login to Columbia’s Personal Online Banking system, beginning January 26, 2026.
Service Interruptions
The following services will be interrupted during the transition:
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Zelle® |
You will be automatically un-enrolled from Zelle®, disconnecting your Pacific Premier Bank-linked mobile numbers and email addresses. |
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Monday, 1/26/26 – 8:00 a.m. PT |
You will need to re-enroll with Zelle® through Columbia’s Personal Online Banking or the mobile app. |
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Mobile Deposit |
You will no longer be able to use the Mobile Deposit function within Pacific Premier’s Personal mobile app. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Mobile Deposit services are available through Columbia Bank’s mobile app. |
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Pacific Premier Personal Online and Mobile Banking |
You will no longer be able to access Pacific Premier Personal Online Banking or mobile app. Transfers scheduled to occur between Friday, Jan. 23 and Monday, Jan. 26 will not process. Please make alternate arrangements for them during this transition weekend. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Columbia’s Personal Online Banking and the Columbia Bank mobile app are available to access your accounts. |
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Personal Bill Pay |
Bill Pay through Pacific Premier’s Personal Online Banking will become unavailable. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Bill Pay is available through Columbia’s Personal Online Banking or the Columbia mobile app. |
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Quicken, QuickBooks and other Intuit Products |
Ensure you’ve backed up your data. Deactivate and disconnect your online banking connection for accounts connected to Pacific Premier. |
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After January 26, 2026 |
Reconnect your Quicken, QuickBooks or other Intuit products to Columbia’s Personal Online Banking. |
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Telephone Banking |
Pacific Premier’s Telephone Banking will no longer be available. |
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Monday, 1/26/26 – 8:00 a.m. PT |
Call Columbia’s Telephone Banking at 888-678-7800, option 2. |
|
SMS Text Banking |
SMS Text Banking will no longer be available. Please use Columbia’s Personal mobile banking app for your mobile account needs. |
Transition Support
We are here to help you throughout the transition.
